My Role

UX  |  UI  |  Interaction  | Illustration  | App Design

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Background

Service Anywhere is a cloud-based SaaS solution. It improves IT service support and delivery processes across the complete lifecycle leveraging ITIL® (Information Technology Infrastructure Library) industry best practices. It has 97% of user satisfaction.

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The Challenge

Create a mobile application for Service Anywhere. There is a different experience from the desktop system because of the device, screen size and use case. In this situation users don't look at their phones during the whole time. The interactions need to be simple and feel short. It was very important in case the user's computer would stop working. There were customers that all their workers didn't use computers to work during the day.

Users need to feel they are in the same product than desktop.

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The Solution

With this mobile application Service Anywhere would be literally "anywhere". Now users could request and interact with support all the time and solve their issues in a faster way.

A usability testing was made and 6 from 8 users finished the flow successfully.

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